I thought seeing I’d levelled a fair criticism against British Telecom a couple of days ago it was time to pay my bill before I was disconnected.
I spoke to a charming lady called Julie, chatted to her for a few minutes, paid my bill and explained why I had publicly complained.
We discussed my account including my BT Broadband connection that frankly I’ve never had a problem with and she suggested a number of ways by which I could reduce my monthly bill.
I thought nothing more of it until she telephoned me an hour later and made me smile with delight when she told me that my bill would be approximately £9 less each month from now on.
When I added the VAT there was a monthly saving of £9.50.
After criticising them publicly they actually rewarded me by giving me £114 a year.
A good days work by all.
Thanks Julie.
I’ve never had anyone from British Gas, Yorkshire Water or my Council Tax office telephone me to explain how I can save money!
Thanks BT shame you don’t have another couple of hundred Julies!!
